Question 1

Do you accept returns or exchanges?

Accepted Answer

No. All sales are final. Each piece is made or selected with care, and we do not accept returns, exchanges, or cancellations once an order is placed.

Question 2

Can I pay in installments?

Accepted Answer

Full payment is required to initiate all orders. In some cases, we may offer split payments at our sole discretion. Please email us before placing your order if this is something you'd like to discuss.

Question 3

Will my piece look exactly like the photo?

Accepted Answer

Not exactly, and that’s part of the beauty. We work with natural materials such as stone, metal, and leather. Variations in color, grain, texture, and patina are part of the design and should be expected.

Question 4

Do you offer custom pieces?

Accepted Answer

Yes. We occasionally accept custom commissions, depending on scope and timeline. If you’re interested in something specific, please reach out to start a conversation.

Question 5

Can I visit the studio?

Accepted Answer

Studio visits are available by appointment. Email info@ollin.us ()to arrange a time.

Ollin

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