No. All sales are final. Each piece is made or selected with care, and we do not accept returns, exchanges, or cancellations once an order is placed.

Full payment is required to initiate all orders. In some cases, we may offer split payments at our sole discretion. Please email us before placing your order if this is something you'd like to discuss.

Not exactly, and that’s part of the beauty. We work with natural materials such as stone, metal, and leather. Variations in color, grain, texture, and patina are part of the design and should be expected.

Yes. We occasionally accept custom commissions, depending on scope and timeline. If you’re interested in something specific, please reach out to start a conversation.

Studio visits are available by appointment. Email info@ollin.us to arrange a time.